In today’s volatile, uncertain, complex and ambiguous (VUCA) world, leaders are constantly being asked to make decisions based on ambiguous and incomplete information. They are also under pressure to act quickly and avoid costly mistakes.

To help organisations and individuals respond to this challenge we are developing a new simulation targeted specifically at enhancing decision-making capability in a complex, disruptive environment.

Working in collaboration with international leadership experts Michael Kossler and Peter Webb, we have designed a new simulation which enables participants to navigate complexity and ambiguity in a challenging, yet safe environment. By recognising the impact of their personal preferences on the decision-making progress, individuals learn to apply specific decision-making frameworks to assess a situation and determine what kind of information is needed to make a wise decision. This experiential learning process broadens their perspective and provides leaders with an advantage when dealing with decision-making in their everyday roles.

A fictional future scenario, with tangible links to the present

The Complex-city simulation is set in the future in a fictional specialised agency of the United Nations: the International Change and Innovation Organisation (ICIO). This autonomous institute has just funded a new programme to plan the piloting and roll-out of artificial intelligence-based robots into the public sector in cooperation with other key international agencies and member nations.  The roll-out pilot will be held in Complex City, a rapidly growing smart city located in Southeast Asia.

Simulation participants play the role of the ICIO Robotics Delivery Lead who has the responsibility to plan for the roll-out of intelligent robots in Complex City over the next six months. The use of intelligent robots for developmental goals on an international scale has massive potential to deliver high quality, cost-efficient, public services. But it needs to gain public acceptance and it raises issues in relation to existing public service jobs. Though a fictional scenario, the simulation forces leaders to confront issues already affecting organisations today about how to embrace the benefits of technology whilst understanding the human impact.

The Complex-city simulation will be running over the next few months in several international locations. It has been designed to be used by teams and run either face to face or online, being delivered via the internet or installed locally.

To find out more about the new Complex-city simulation and how it could help your organisation make more effective decisions contact us on +44 (0)1223 421 034 or email Our innovative business simulations use expertise from the worlds of artificial intelligence, corporate learning, gaming technology, neuroscience and organisational behaviour to enable individuals, teams and companies to perform at their best.